Contact us
| Purpose | Action | Prerequisites |
|---|---|---|
| Technical Support | SHIP-HATS Service Desk | You need one of the following accounts: - SHIP-HATS Atlassian account† - SGTS-CEP customer portal account†. |
| Reactivate suspended SHIP-HATS Atlassian account† | Submit SHIP-HATS Atlassian user account reactivation form. | This is applicable only if the Atlassian (Jira & Confluence) licence was provisioned to you via SHIP-HATS. Go to your Profile in SHIP-HATS portal and ensure you have an Atlassian (Jira & Confluence) licence. To avoid repeated suspension: - Access your Jira projects or Confluence spaces regularly. If you don’t access them for over three months, your Atlassian account would be suspended—even if you had recently reactivated it. Note: Logging tickets via the SGTS-CEP Customer Portal is not considered valid usage of Atlassian account. |
| Subscription and Billing Enquiries | Contact TechBiz service desk. | NA |
| Business queries & Feedback | Email: enquiries_cep@tech.gov.sg |
NA |
Submit support requests for SHIP-HATS
Go to SHIP-HATS Service Desk.
Log in using your SHIP-HATS Atlassian account or SGTS-CEP customer portal account.
For more details, refer to Glossary.
Select the required ticket type and provide the necessary ticket details.
Submit the request.
View SHIP-HATS service request history
- Go to SHIP-HATS Service Desk.
- Click Requests > My requests.
- To view the requests in Open status, go to https://sgtechstack-cep.atlassian.net/servicedesk/customer/user/requests?page=1&reporter=all&statuses=open .
Submit support requests for other SGTS services
Go to SGTS Help Center.
Log in using your SHIP-HATS Atlassian account or SGTS-CEP customer portal account.
For more details, refer to Glossary.
Select the required product or service.
Select the appropriate request form, fill in the details, and submit the ticket.
Glossary
| Term | Definition |
|---|---|
| Atlassian (Jira & Confluence) Licence | A licence subscribed under SHIP-HATS to provide access to Atlassian tools such as Jira & Confluence. |
| SHIP-HATS Atlassian account | An account linked to an Atlassian (Jira & Confluence) licence subscribed under SHIP-HATS. Grants access to the SGTS customer portal for submitting support requests. For details, refer to Create SHIP-HATS Atlassian Account. |
| SGTS-CEP customer portal account | An account created when the submitted email is not linked to an Atlassian licence. Grants access to the SGTS customer portal for submitting support requests. For details, refer to Create SGTS-CEP customer portal account. |
