Cancel SHIP-HATS subscription

Subscription Admins (SAs) can cancel a SHIP-HATS subscription when it is no longer required, such as when a project has ended.

Before you begin

You must be a Subscription Admin (SA).
For paid subscriptions, you must complete the minimum commitment period of three consecutive months from the subscription start date.
Submit your cancellation request at least one month in advance of the intended offboarding date.
Decide the offboarding date for your subscription.

💡 The minimum commitment period does not apply to trial subscriptions. See trial subscriptions.

⚠️ Cancellation impacts billing. See Billing policy and Billing use cases before proceeding.

Before submitting your request:

Back up all required project and tool data.
Remove users who no longer require access.
Inform users that access to SHIP-HATS tools will be removed after the offboarding date.

Log in to Console.
Go to the required subscription account.
For details, see View subscription accounts.
Submit a service request to the TechBiz team:
Create service request
Provide the following details in your request:
Summary
Use the format:
[REQUEST TO OFF-BOARD] AgencyName - BillingRef - SubscriptionTitle
Description
Include:
- Offboarding date
- List of users (including SAs and PAs)
- Project details (for example, Jira or Confluence project name/key)
- Tool-specific resources (for example, Fortify, SonarQube, Sonatype applications)
- Subscription name
Submit the request.
You will receive a confirmation email and the SHIP-HATS subscription is scheduled for offboarding.
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