Manage unused licences

Subscription Admins (SAs) and Technical Admins (TAs) can assign licences to users.
Only Subscription Admins (SAs) can reduce or remove unused licences from a subscription.

This topic helps you identify unused licences and take action to optimise costs.

Use this topic to

• Identify unused (unassigned) licences
• Assign available licences to users
• Remove unused licences to reduce subscription cost

Before you begin

• You must be a Subscription Admin (SA) or Technical Admin (TA)
• Only SAs can remove licences from a subscription
• The tool must be included in your subscription

💡 Licences are chargeable once provisioned, regardless of usage.
See Pricing and billing model.

Identify unused licences

1. In Console, go to Subscription accounts > View subscription accounts.

2. Select the required subscription.

3. Go to the USER MANAGEMENT tab.

4. Check the Usage count shown as x/y:

   • x = licences assigned to users
   • y = licences provisioned

If x < y, there are unused licences (y − x).

Example:

• 3/10 → 7 unused licences
• 10/10 → no unused licences

Assign available licences

You cannot assign a licence if the user already has the same licence in another subscription.

1. In Console, go to the required subscription.
2. Go to the USER MANAGEMENT tab.
3. Check that licences are available (for example, 3/11 means 8 available).
4. Click the down arrow next to the tool.
5. Click Manage.
6. Click Add users and search by name or email.
7. Click Submit.

Remove unused licences

Only Subscription Admins (SAs) can perform this action.

1. Identify unused licences.

2. Go to the SUBSCRIBED PRODUCTS tab.

3. Click the ⋮ (three dots) next to the tool and select Manage subscription.

4. Click Edit subscription.

5. Reduce the licence count using –.

   

6. Click Next → Submit.

7. Confirm the changes.

Related topics

• Provision licences to users
• Update an existing SHIP-HATS subscription
• Estimate subscription cost
• Pricing and billing model
• Billing use cases