Create a new SHIP-HATS subscription
Public officers can create a new subscription account in Console and include SHIP-HATS.
A subscription account allows your agency to subscribe to SHIP-HATS, manage systems, and handle billing.
Prerequisites
Ensure the following:
- You are a public officer.
- You have an active TechPass account.
- You are using a non-SE GSIB, COMET, or GMD (SEED) device.
Steps
Access Console
- Log in to Console using your TechPass account.
- Go to Subscription accounts > View subscription accounts.
- Click Create subscription account.
Review prerequisites
- Review the items listed under Before you start.
- Confirm that you have the required information.
- Click Next.
Enter subscription account details
You can save your draft at any time before submission. Drafts are available for 14 days.
- Enter the required details:
| Field | Description |
|---|---|
| Agency name | Select your agency. |
| Subscription account name | Enter a meaningful name for the subscription account. This name cannot be changed after creation. |
| Account short name | Generated automatically from the subscription account name. You can edit it if needed. |
| Primary subscription admin | Assigned automatically to you. Verify your details such as name and contact number. |
| Secondary subscription admin(s) | Enter the organisational email address of additional admins. These users must be public officers with TechPass accounts. You can add up to four secondary subscription admins. |
| Billing admin | Enter the organisational email address of the billing admin. This user must be a public officer. |
| Billing information | Enter the required billing details. The fields displayed may vary depending on your agency. |
- Click Next.
If the detail you specified is invalid or in incorrect format, Console displays an error message to guide you.
Step: Select product(s)
- Select SHIP-HATS.
- Click Next.
Step: Select plan(s)
Click Download the product agreement to review the terms before proceeding.
Enter the required details:
| Field | Description |
|---|---|
| Tentative start date | Select the date when your agency plans to begin using SHIP-HATS. By default, Console displays a suggested start date. You can only select: - Future dates - Working days (excluding weekends and public holidays) The selected date is tentative. The actual start date depends on: - Subscription approval by your agency approver - Product onboarding by your agency - Resource provisioning by the SHIP-HATS team |
| Select a plan | Select the tools required for your subscription. 💡 Tip: The Cost Estimate pane updates automatically as you add or remove tools. Use it to estimate your subscription cost before submitting the request. |
| Promotional code (optional) | Enter a valid promotional code, then click Apply. The code is applied automatically if valid. |
- Click Next.
Step: Enter approver details
The approver must be a public officer who is authorised to approve subscription requests for your agency.
This is typically:
- A Chief Information Officer (CIO), or
- A public officer authorised by the CIO to approve subscription requests
- Enter the approver details and supporting information:
| Field | Description |
|---|---|
| Approver full name | Enter the full name of the approver. |
| Approver email | Enter the organisational email address of the approver. |
| Designation | Enter the approver’s designation (for example, CIO or delegate). |
| Upload documents (optional) | Upload supporting documents for the approver’s reference (for example, AOR or approval email). |
| Remarks to Approver (optional) | Enter any remarks or context for the approver. |
- Click Next.
Step: Review subscription details
Review the details displayed on the Summary page.
If needed, click Edit in the relevant sections to update the information.
In Product and plan details, download the product agreement if you have not done so earlier.
Click Submit.
The Submit for approval page is displayed.
Step: Submit for approval
On the Submit for approval page, select the checkboxes to confirm that you have reviewed and agree to the product agreement(s).
Click Submit.
A confirmation message appears. The subscription request is submitted for approval.
Once approved, the subscription account is created.
