Contact Us
Based on your requirement, please select one of the following option to contact us:
| Purpose | Action | Prerequisites |
|---|---|---|
| Technical Support | Submit support requests via SHIP-HATS Service Desk | You need a valid Atlassian account to submit support tickets. If you are provisioned with an Atlassian (Jira & Confluence) licence via TechBiz, create an Atlassian account. If you don’t have this licence via TechBiz, use your personal Atlassian account or the one linked to your organisation (if applicable). Note: You still need an Atlassian (Jira & Confluence) licence provisioned via TechBiz to access Jira projects and Confluence spaces in your SHIP-HATS’subscriptions. For more details, refer to our Atlassian licence requirements. |
| Reactivate SHIP-HATS Atlassian account | This is applicable only if the Atlassian (Jira & Confluence) licence was provisioned to you via TechBiz. To reactivate your suspended Atlassian account (for Jira and Confluence users), submit SHIP-HATS Atlassian User Account Reactivation Form. | Go to Console and view View your licence and subscription details and ensure you have a Atlassian (Jira & Confluence) licence. |
| Subscription and Billing Enquiries | Contact TechBiz service desk. | NA |
| Business queries & Feedback | Choose one of the following: - Submit your business queries and feedback via SHIP-HATS Enquiries & Feedback form. - Send an email to enquiries_cep@tech.gov.sg |
NA |
| SGTS services other than SHIP-HATS | Submit support requests using SGTS Help Center. | You need a valid Atlassian account or SGTS-CEP customer portal account. If you don’t have an Atlassian account, sign up for SGTS-CEP customer portal account. |
Submit support requests for SHIP-HATS
You don’t need an Atlassian licence provisioned via TechBiz to submit support requests. You can use any valid Atlassian account (personal or organisation-linked).
- Go to SHIP-HATS Service Desk.
- Log in using your Atlassian account credentials.
- Select the required ticket type and provide the necessary ticket details.
- Submit the request.
View service requests history
To view the history of your SHIP-HATS’ service requests, refer to your requests in the SHIP-HATS Service Desk or follow these steps:
Go to SHIP-HATS Service Desk.
Click Requests > My requests.
Submit support requests for other SGTS services
To submit support requests for SGTS services(excluding SHIP-HATS), use the SGTS Help Center.
- Go to SGTS Help Center.
- Log in using your Atlassian account or SGTS-CEP customer portal account credentials.
- Specify the required details and submit the ticket.
