Responsibility matrix for StackOps Elastic
Here are the responsibilities of the following parties:
Customer
| Scope | Task |
|---|---|
| Data | Data Ingestion * |
| Data Classification * | |
| Data Hygiene | |
| Configure Security Controls | Access controls and auditing * |
| Direct Connect / Express Route / Private Link * | |
| IP filters / Private Link | |
| Operations | Setting up Monitoring * |
| Deployment capacity & sizing * | |
| Backup restoration | |
| Report issues in StackOps Elastic |
Tasks that are marked with an asterisk (*) are SGTS Enablement Service.
StackOps team
In addition to the Elastic services, StackOps offers additional features that improves the reliability, streamlines operations, and enhances the security of your applications, leading to better performance and improving your operational efficiency. For more details, refer to StackOps Elastic Overview.
| Scope | Task |
|---|---|
| Platform Management | Community driven tools, baseline provisioning |
| Security & Feature Enhancements for WOG | |
| Monitoring & alerting for cluster, index, and shard health | |
| Incident/Issue Management | |
| Development Console |
Elastic team
StackOps is leveraging on Elastic SaaS to provide the monitoring/observability capabilities to WOG. For more details, refer to Elastic documentation.
| Scope | Task |
|---|---|
| Orchestration | Container configuration & management |
| Application of user specified configuration | |
| Application of user specified capacity | |
| Periodic snapshots | |
| Platform & Networking | Install, harden & configure Elastic software components |
| Component-to-component connectivity | |
| Encryption at rest & in transit by default | |
| Infrastructure | Cloud regions & zones |
| OS updates & security patches | |
| Optimized ratios of VCPU, RAM & disk | |
| Capacity & instance availability |
SGTS Enablement Service
An an SGTS product, StackOps Elastic tenants can benefits from the following support from SGTS Enablement Service. In the Customer responsibility matrix, tasks that are marked with an asterisk (*) are SGTS Enablement Service and StackOps offers the following support:
- high-level architectural solutions on SGTS products
- advisory support on the effective usage of SGTS
- hands-on enablement in the effective usage of SGTS for complex & critical use case (case-by-case basis)
- For monitoring requirements, Customer is responsible for all monitoring requirements.
To know more about the support we offer for the above, write to us at enquiries_CEP@tech.gov.sg.
