Issue documents manually

Use this guide when you want to issue one or more documents manually through the FileSG Agency Portal.

Before you begin

Prepare:

• The document(s) you want to issue, such as PDF or ZIP files.
• Recipient information.
• The FileSG sidecar file.
• Notification template information.
• PDF template information, if you are generating documents using a FileSG PDF template.
• Access to the FileSG Agency Portal.

Choose your recipient

Individual with Singpass

Use this when the recipient can retrieve the document through Singpass.

In the sidecar file:

• Set identificationType to NRIC, FIN, or Passport.
• Set isNonSingpassRetrievable to FALSE.
• dob is not required for Singpass-only retrieval.

Individual without Singpass

Use this when the recipient also needs a non-Singpass retrieval option.

In the sidecar file:

• Set identificationType to NRIC, FIN, or Passport.
• Set isNonSingpassRetrievable to TRUE.
• Provide dob in yyyy-mm-dd format.
• The recipient retrieves the document using the Transaction ID and an OTP/2FA challenge.

Business via UEN

Use this when issuing a document to a business entity.

In the sidecar file:

• Provide the uen.
• Provide corporateName.
• Provide one or more recipient email addresses.
• Use the corporate sidecar filename when exporting the CSV.

The issuance journey

Complete these steps in order:

1. Prepare the sidecar file
2. Create the ZIP file
3. Submit the issuance request
4. Check the issuance status

What happens after submission?

FileSG processes the request and sends an acknowledgement email containing the status of the issuances in the sidecar file. (note: You can also view the issuance report in the Agency Portal in future.)