How to Recall a Document

Recalling a document removes it from the recipient’s FileSG inbox, preventing further access. This action is irreversible.

Prerequisites

• You must have access to the FileSG Agency Portal.
• The document must have been issued through your agency manually (i.e. document not issued via API).

Steps

1. Log in to the FileSG Agency Portal.
2. Prepare the .csv file for submission. A template of the csv file can be obtained from https://file.go.gov.sg/filesg-recall-template.csv.

• You will need to fill in the transactionUuid of the issuances that you want to recall.
• The transactionUuid can be obtained from the issuance report that you received previously
  

3. Navigate to Recall Documents and click Recall
4. Select the csv file and click Submit.
5. You will receive a confirmation email that the recall request has been processed.

The document will be removed from the recipient’s inbox immediately.