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FileSG User Guide

I want to onboard ...
- ABCs of Onboarding
How do I ...?
- Issue documents
  - Issue a document manually
    Prepare the sidecar file
    Sidecar field reference
    Prepare your ZIP file
    Submit an issuance request
    Check the status of an issuance
  - Issue documents via API
- Retrieve documents
  - Retrieve with Singpass
  - Retrieve without Singpass
  - Retrieve with CorpPass
  - Troubleshoot retrieval
- Manage issued documents
  - Recall a document
  - Revoke a document
- Create document templates
- Create notification templates
- Troubleshooting
  - Issuance problems
  - Sidecar file problems
  - ZIP file problems
  - Retrieval problems
  - CorpPass problems
- Reference
- for archival
  - Create a PDF Document Template
    1. Step 1: Accessing the PDF Designer
    2. Step 2: Creating your first template
    3. Step 3: Creating the excel template
  - Issue Document(s) via the Agency Portal
    1. How to issue documents manually as agency staff
    Step 1: Prepare the sidecar file
    b. Details of fields in sidecar file
    Country Code List
    Step 2: Access the Agency Portal
    Step 3: Issue the document
    a. How to create the zip file for submission
    b. How to submit an issuance request
    Step 4: Check the status of your issuance request
  - Retrieve Document(s) as a Recipient
    1. How to retrieve documents as a Singapore Resident
    a. How to grant access to FileSG as a CorpPass Administrator
  - Recall Wrongly Issued Document(s)
    1. How to recall a document

On this page

Issue documents

Retrieve documents

Manage issued documents

Create document templates

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How do I…?

Choose the task you want to complete.

Issue documents

Issue documents manually
Prepare the sidecar file
Create the ZIP file
Submit an issuance request
Check issuance status

Retrieve documents

Retrieve with Singpass
Retrieve with CorpPass
Retrieve without Singpass
Grant FileSG access as a CorpPass Administrator

Manage issued documents

Recall a document
Revoke a document
Recall vs Revoke

Create document templates

Create a PDF document template
Access the PDF Designer
Create your first PDF template
Create the Excel template for a PDF template

ABCs of Onboarding

Issue a document manually

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