Onboard your agency

We’re glad you find value in FileSG and would love to partner with you as we improve government digital services.

Onboarding steps

1. Submit the onboarding information at https://go.gov.sg/filesg-onboarding.
2. Prepare a high-resolution image of your agency logo and emblem.
3. Prepare samples of the documents you intend to issue for FileSG’s internal reference.
4. FileSG will contact you and work with you on:
   • Notification messages. Use the notification template.
   • PCM.
5. If you are integrating via API, provide the APEX ORG and APP details.
6. FileSG will set up your test environment within approximately 1–2 weeks.
7. Conduct your acceptance testing and share your sign-off with FileSG.
8. Upon receipt of the sign-off, FileSG will migrate the configuration to Production within approximately 1–2 weeks.
9. Plan your go-live.

For questions or clarification, contact filesg@tech.gov.sg.

Timelines above are indicative and depend on the onboarding configuration and testing requirements.