Support service

Overview

Support service is an in-nav support widget that exists across Console app and aims to help users with any support required.

It currently consist of Service Desk feature.

It brings the Jira Service Request experience closer to the users of Console, allowing them to request support without having to leave the page.

The requests that users see is a 1 to 1 mapping to the requests that appear on JSM Customer Portals such as https://sgtechstack-cep.atlassian.net/servicedesk/customer/portals or https://sgtechstack.atlassian.net/servicedesk/customer/portals. For now, we support DevConsole and StackOps and are in the process of expanding the catalouge.

Head over to https://console.developer.tech.gov.sg, login and click on the ? icon in the navbar for a live demo.

For a side by side comparison, you can also use StackOps and DevConsole portals as reference.

If you are curious on how to onboard your product behind this support service, head over to Service Desk onboarding for more details.