Approval emails (sample)

Sample emails

This page contains examples of email templates and final emails sent during different stages of the approval workflow. These emails are triggered by product actions or user decisions.

💡 Note
Email templates contain variables such as {requestorName} or {productName}. These will be replaced with actual values when the email is sent.
Each email shown includes a template (with variables) and an example (with actual values).

Creating a request

Sent to the approver when a product submits a new request for approval.

Approver asked to retry approve/reject

Sent to the approver if their previous reply was invalid (e.g. unrecognised format or missing command). This prompts them to try again.

Request approved

Sent to the requestor when the request has been approved by the approver.

Request rejected

Sent to the requestor when the request has been rejected by the approver.

Request cancelled

Sent to the approver when the product cancels a pending request.

Request marked as failed by the product

Sent to both the requestor and approver when the product marks the request as failed after approval has been granted.

Request marked as completed by the product

Sent to both the requestor and approver when the product marks the request as completed after approval has been granted.