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Create subscription account

To subscribe to GovTech products and services, agencies need to have an account in TechBiz.

A TechBiz account allows agencies to subscribe to SGTS products, add systems to the account, manage subscription plans and view billing details. An agency can have one account for multiple systems or an account for each system.

Note: Agencies can opt for one account with multiple systems or multiple accounts for each system. Refer to FAQs for more information.

Audience

• Public officers and vendors using a Comet, non-SE GSIB, or Government Managed Device (GMD) can create a subscription account.

The following table outlines the different types of admins in the TechBiz portal:

Prerequisites

• Public officers and vendors using a non-SE GSIB or Comet device or GMD can create a subscription account.

Have the following information ready before proceeding:

• Name, organisational email address and handphone number:
  • Primary subscription admin (1 required)
  • Secondary subscription admin (1 required)
  • Subscription admins (up to 5 in total, including 1 primary and 1 secondary)
  • Billing admin
• Name, organisational email address, and designation:
  • Approver (as per Agency’s approval matrix) – responsible for verifying that the subscription aligns with your agency’s policies, budget, and operational needs.
• Subscription account name
• Billing details:
  • Sub business unit (SBU)
  • Agency department name, Cost centre and Fund centre (only for GovTech)
  • Subscription plans for the required product(s)
• Supporting documents (optional)

Step 1: Prerequisites

1. From the left navigation menu, click Subscription Accounts > Create subscription account.
2. Ensure the information listed in Prerequisites above is ready.
3. Click Next to proceed.

Note: Any product agreement(s) will be shown later in Step 6, depending on the product(s) selected. You may download and review them before submitting your request.

Step 2: Enter subscription account details

1. Enter the following Account details.

Notes:

• All fields are mandatory, unless mentioned otherwise.
• At any point before submitting the account creation request, click Save draft to save the specified account details.
• You can access the saved draft within 14 days to continue with the account creation request.

2. Enter the Subscription admins details.

3. Click Add another to add more secondary subscription admins. You can add up to three additional secondary subscription admins (excluding the primary and secondary admins).

Notes:

• If the public officer does not have a TechPass account, it will be created automatically after the account creation request is approved.
• Vendors whose domains have not yet been whitelisted in TechPass will need to head to TechPass to create a TechPass account first.

4. Enter the Billing details.

If you cannot find your SBU code

• Use the link provided in the hint text within the TechBiz portal to request the creation of a new SBU code.
• Newly created SBU codes are not available immediately.
• The creation process typically takes about 5 working days, as it requires processing by the finance team.

Once the SBU code has been created and synced, it will appear in the dropdown list for selection.

5. Click Next.

Step 3: Select products for subscription

1. In Select products, choose the required SGTS or non-SGTS product(s) and click Next.

Note: To get a cost estimate, visit the pricing calculator.

Step 4: Select subscription plans

1. In Select plan(s), choose a subscription plan for each selected product.

2. If applicable, select a Start date to indicate when your agency will begin using the product.

Note: For products where date selection is not relevant, this step may be skipped automatically.

Step 5: Enter approver details

1. Enter the approver’s details.

Notes:

• The Approver must be a public officer with a valid organisational email address.
• Please ensure that the Approver is in accordance with your Agency’s approval matrix.
• The Approver is responsible for verifying that the subscription request aligns with the agency’s policies, budget, and operational needs before granting approval.

Step 6: Review agreements and submit

1. A list of product agreements will appear, based on the selected products:
   • SGTS products will be grouped under a shared SGTS agreement.
   • Non-SGTS products will be listed individually with their respective agreements.
2. Click Download the product agreement(s). If there is more than one agreement, the files will be downloaded as a zip.
3. Review all details in the Summary page.
4. Select the checkboxes to confirm that you have reviewed and agree to the product agreement(s).
5. Click Submit.

A confirmation message will verify that the subscription account request has been submitted for approval.