Use Cases
Welcome to the Workflow Use Case Hub! Hear directly from users about their case studies already running in production as part of business-as-usual. Or check out other existing tutorials — we’re adding more regularly. Do submit to us if you’d like to contribute your tutorials or recordings. Let’s help the community learn and grow!
Case Studies
Agility at Scale: Streamlining Complex Grant Computation for MSF
MSF adopted Workflow to compute complex grant calculations, replacing manual Excel processes with a standardised, auditable rules engine. Updates are now faster, decisions are consistent, and officers spend more time serving citizens, not managing spreadsheets. Read more. Download PDF.
Smarter Fee Computation at Scale: BCA’s Transformation with Workflow
BCA leveraged Workflow to automate multi-agency fee computations within CorenetX, covering agencies like URA. Each agency retains visibility and control over its own logic, ensuring transparency, accuracy, and faster processing across the ecosystem. For more details, contact Corinne Loo.
Automating School Information Updates for MOE’s SchoolFinder
MOE uses daily workflows to keep SchoolFinder’s information current. With these workflows, data files from internal databases are automatically processed and updated in MOE’s content management system. This ensures school information such as CCA, curriculum, and programmes stays updated without manual work. Read PDF version.
Streamlining Finance Operations: How the Finance Team Automated with Workflow
GovTech finance team adopted Workflow to automate the handling of email attachments, replacing repetitive manual work with workflows and AI-powered data extraction. Teams now spend less time downloading, routing, and processing documents, and more time focusing on improving operations and handling exceptions. Read PDF version. This end-to-end process was only made possible by Workflow: Watch video from Ownself Gather.
Simplifying Multi-Programme Submissions: How SWDA Streamlined with Workflow
SWDA leveraged Workflow to simplify interest form submissions across multiple programmes through a single entry point and automated routing. By replacing fragmented forms and manual distribution with reusable workflows and load-balancing logic, SWDA improved flexibility and scalability while making submissions easier for users and teams. Read PDF version.
Supporting Large Families through Integrated Automation
MSF rolled out the Large Families Scheme in under a year without building a new system — using Workflow to orchestrate information flow across products through various workflow nodes, increasing the speed of information exchange and reducing manual interventions. Workflow automated downstream appeals processes including GovWallet account creation, LifeSG credit disbursement, and status updates to source systems. Read more.
