Post-onboarding
After completing your system and resource setup, you can access your CFT project through the CFT Admin Portal: go.gov.sg/cft.
To learn more, refer to the CFT Admin Portal section.
Notes:
- The admin who created the Resource is automatically assigned as the Tenant Manager of the CFT project.
- The Tenant Manager can manage project users by adding or removing members and assigning roles in the CFT Portal.
- The project is created using the exact Project Name you entered in TechBiz during Resource creation.
Monitoring usage details
You can view your project usage statistics in the Usage Dashboard on the CFT Admin Portal.
If you need assistance, submit a ticket via CFT SM.
Billing invoices
Your invoice will show the costs for projects under your subscription account. All workflow transfer usage is aggregated in the total amount.
Amounts are displayed up to three decimal places and rounded off accordingly.
Preliminary invoice
- A monthly preliminary invoice is provided via email and in the TechBiz Portal for early visibility.
Only the past 12 months of invoices are available for viewing.
Billing invoice
- CFT is billed quarterly, based on actual usage. The quarterly billing invoice will be sent to the agency’s finance department, who will then forward it to the Billing Admin specified in the TechBiz portal.
CFT billing for July to December 2025 will be collected in January 2026.
If you have billing concerns, submit a ticket via CFT SM.
CFT offboarding
CFT follows a usage-based billing model, so you are charged based on actual file transfers. Offboarding your project will stop usage and avoid further charges.
If you subscribed via TechBiz and created a Resource (project)
Your Subscription Admin can submit a Service Request (SR) in TechBiz to offboard the CFT project.
If you did not subscribe via TechBiz (onboarded during trial phase):
Your Subscription Admin can submit a Service Request (SR) in CFT to offboard the CFT project.
For urgent cases where you need to immediately stop file transfers, Tenant Managers can deactivate workflows within the project.
