Subscribe to Jira Service Management (JSM)
Agencies can subscribe to Jira Service Management (JSM) through a SHIP-HATS subscription in Console.
Choose the option that matches your situation
| Your situation | What to do |
|---|---|
| Your agency does not have a SHIP-HATS subscription | Subscribe to SHIP-HATS and include Jira Service Management (JSM) |
| Your agency already has a SHIP-HATS subscription | Add Jira Service Management (JSM) to your existing subscription |
During subscription
- Specify the number of Jira Service Management licences (units) required.
- See SHIP-HATS pricing details using your GSIB or COMET device.
Next steps
After subscribing to Jira Service Management:
| Scenario | Next steps |
|---|---|
| New subscription created | Wait for the subscription to be approved → Create JSM projects → Provision JSM licences to users |
| Added JSM to an existing subscription | Create JSM projects → Provision JSM licences to users |
Things to know
Billing
Billing starts when the requested Jira Service Management licences (units) become available under your subscription, even if licences have not yet been provisioned to users and no projects have been created.
Licence requirement
Jira Software licences are not required to use Jira Service Management.
- You can update your subscription anytime to increase or reduce the number of licences (units).
See Billing use cases.
