Access JSM portal
Customers can access a Jira Service Management (JSM) service portal to submit and track service requests.
Access to the portal depends on the portal access settings configured for the project:
- Open – Anyone can access the portal and submit requests.
- Restricted – Only invited customers can access the portal using their Atlassian account.
What you can do in the portal
After accessing the portal, customers can:
- Submit service requests or incident reports
- Track the status of submitted requests
- Add comments or additional information to existing requests
- Upload attachments to support their requests
Prerequisites
Ensure the following:
- You have obtained the portal URL from the JSM project administrator.
- If the portal is configured as Restricted, you must have been invited to the portal.
- If you do not already have an Atlassian account, create one using the email address used for the invitation.
Steps
Obtain the portal URL from the project administrator.
Open the portal URL in a web browser.
Depending on the portal access configuration:
Open portal
Anyone can access the portal and submit a request.Restricted portal
Sign in using your Atlassian account linked to the invitation email.
If you do not have an Atlassian account, click Sign up and create one using the same email address.
