Manage Jira Service Management (JSM) projects
Subscription Admins (SA) or Project Admins (PA) can create and manage Jira Service Management (JSM) projects within a SHIP-HATS subscription.
Tasks
| Task | Description | Topic |
|---|---|---|
| Create JSM projects | Set up a new Jira Service Management project under a SHIP-HATS project. | Create JSM projects |
| View JSM projects | View existing JSM projects for a SHIP-HATS project. | View JSM projects |
| Access JSM projects | Open the JSM project in the Atlassian interface to manage requests, queues, and portal settings. | Access JSM projects |
| Manage JSM users | Add users and assign roles such as Administrator, Agent, or Collaborator. | Manage JSM users |
| Manage portal access | Configure who can access the service portal and submit requests. | Manage portal access |
| Retrieve portal URL | Obtain the service portal URL to share with customers. | Retrieve JSM portal URL |
| Delete JSM projects | Remove a JSM project that is no longer required. | Delete JSM projects |
Things to know
- Only SA and PA can create or delete JSM projects through the SHIP-HATS Console.
- Each JSM project automatically includes a service portal where customers can submit and track requests.
- Users must have a JSM licence to be assigned as Administrators or Agents.
- Customers can submit requests through the portal without requiring a JSM licence.
- Always verify changes after updates in Console.
Tip: Use the links above to go directly to detailed instructions for each task.
