Best practices for JSM
Project templates
Before selecting a template for your JSM project, refer to Atlassian documentation on project templates. Choose a template that fits your team’s needs, workflow complexity, scalability, and required features like pre-configured request types.
Request types
If you’re setting up service project request types for the first time:
- Think about how your customer would write a request, for example Purchase a new monitor instead of Submit a hardware request.
- Break request types down into smaller chunks, such as Get help with printers or Get wi-fi access.
- Avoid jargons and special terminology. For example, use I need access rather than Deploy SSH key.
For more details, refer to Manage request types.
