Manage request types

When your Administrators create JSM project using one of the available project templates, the JSM project will have pre-configured request types. Request types help to define and categorise different types of incoming requests.

Benefits

• Enhances organisation and categorisation: Requests are categorised consistently, reducing ambiguity and streamlining workflows.
• Improves user experience: Request types allow customers to easily identify and submit the right type of request, making the process more user-friendly
• customisation: Request types can be tailored to capture specific information for each type of service request, ensuring relevant data is collected
• Workflow automation: enable automatic routing of requests to appropriate teams or individuals, streamlining the process.
• Better reporting and analytics: Categorised requests help track trends, improve forecasting, and streamline service processes.

Set up request types

Project Administrators can configure request types by referring to:

• Manage request types
• Clone an issue and update the request type using Automation

Additional resources