Atlassian Dedicated Site FAQs
An Atlassian Dedicated Site provides your agency with an isolated Atlassian Cloud environment with full administrative control.
No. A dedicated site does not include user licences.
You must subscribe to and provision licences separately:
Billing starts when the dedicated site is provisioned, not when the subscription is created.
Users need both:
- A valid tool licence
- The required project or space permissions
See:
No. Assigning users or groups does not provision licences. Licences must be provisioned separately before users can access tools.
Yes, but they will not be able to access any content.
They need project or space permissions to access resources.
No. Customers can submit requests through the service portal without a JSM licence.
- A Service Request (SR) is created
- The SHIP-HATS team reviews and provisions the site
- A site URL is assigned
- Default apps (Jira, Confluence, JSM) are enabled
Subscription Admins (SAs) and Project Admins (PAs) with valid licences are assigned the site admin role by default.
Yes. Agencies can install and manage their own plugins.
However:
- Plugins require security approval
- Trials last 30 days
- Purchase is required to continue usage
Your agency is responsible for:
- Configuration
- Security
- Monitoring
- Plugin management
SHIP-HATS provides:
- Initial setup
- Limited support and escalation
Possible reasons:
- Site request is still pending approval.
- You do not have the required role (SA or PA) .
- You are viewing the wrong subscription or project.
Ensure the user:
- Has the required tool licence(s).
- Has a valid TechPass account.
See:
