Raise a service request
Raise a service request if you experience:
uninformed service interruption or degraded service
issues with SEED components such as Cloudflare One, Tanium, Defender or Intune
connectivity issues while accessing GCC 2.0 CMP or SGTS services.
Note: Refer to the FAQ before creating the service request.
Support channels
Following are the support channels for the various service/product users who experience issues with SEED.
| Service/Product | Support channel |
|---|---|
| SHIP-HATS | SHIP-HATS support |
| TechPass, GCC 1.0 and GCC 2.0 | TechPass and SEED support |
For business-related questions and requests, please contact us at enquiries_seed@tech.gov.sg.
Service Desk operating hours: Mondays to Fridays (excluding Public Holidays) from 8.30am to 6.30pm.
Troubleshooting procedures
To troubleshoot issues with Cloudflare One, Tanium, Defender, Intune, GCC 2.0 CMP, or SGTS products:
Follow the instructions outlined in the Generate diagnostic files page and attach the generated files to your service request.
