Refund & Void

Overview

The Bulk Refund & Void feature enables partners to process multiple transaction reversals efficiently by uploading a CSV file. This tool is designed to handle high volumes of refund or void requests simultaneously, eliminating the need for manual entry for each transaction.

Access and Permissions

• Available to users with Manager role.
• Restricted for users with Contributor, Reader, Ringfencer, Support Officer, or Search Only access.
• Requires a valid CSV file for processing.

CSV File Requirements

Required Fields

Sample CSV Format

TransactionId
TransactionId123
TransactionId456
TransactionId789Copy to clipboardErrorCopied

Step-by-Step Process

1. Prepare CSV File

1. Create a CSV file containing the required TransactionId column.
2. Ensure each TransacftionId is valid and unique.
3. Save the file in .csv format.
4. Check for duplicate entries before uploading.

2. Upload Process

1. Log in to the Admin Portal.
2. Navigate to “Recipients”.
3. Click “Refund & Void”.
4. Select “Upload CSV”.
5. Choose your prepared CSV file.
6. Click “Start”.

3. Review Results

The system generates a detailed report containing:

• Successfully refunded transactions.
• Failed transaction refunds.
• Reason for failures (if any).

To download the report:

1. Click “Download CSV”.
2. Save the report for your records.
3. Review any failed entries and make the necessary corrections.

Common Errors and Solutions

Invalid TransactionId format

• Issue: The TransactionId format is not recognized.
• Solution: Verify that the ID follows the required format.
• Prevention: Confirm the correct ID format before upload.

Duplicate TransactionId

• Issue: The TransactionId already exists in the system.
• Solution: Check whether the account has already been created.
• Prevention: Review existing records before uploading the file.

File format issues

• Issue: The file is not accepted during upload.
• Solution: Verify that the file is in CSV format and uses the correct encoding.
• Prevention: Use a properly formatted CSV file.

Best Practices

Before upload

• Verify the TransactionId format.
• Check for duplicate entries.
• Prepare and review the beneficiary list before upload.

After upload

• Review the result report carefully.
• Verify that all intended accounts were created successfully.
• Update internal records as needed.
• Follow up on failed entries promptly.