TechPass service status
This page provides the status of the TechPass service and information on the following:
Scheduled maintenance
No scheduled maintenance!
Ongoing incidents
No ongoing incidents.
Previous incidents
| Date | 17 July 2026 |
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| Issue summary | Users were unable to create applications through the Concierge APIs. Impact: Application creation through the Concierge APIs was unavailable. Creating applications through the TechPass Portal remained available. Resolution: The issue has been resolved and application creation through the Concierge APIs is now available. Required action: No action is required from users. Status: Resolved. For assistance: Please create an incident support request. |
| Date | 20 January 2026 |
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| Issue summary | Some TechPass users were unable to complete self sign-up or invite users due to an error message stating “Unable to connect to server.” Impact: Affected users were unable to complete the sign-up or invitation flow. Resolution: The issue has been resolved and users can now complete self sign-up and invite users as expected. Required action: No action is required from users. Status: Resolved. For assistance: Please create an incident support request. |
| Date | 18 November 2025 |
|---|---|
| Issue summary | Some TechPass users may be experiencing intermittent access issues when attempting to sign in or use TechPass-protected services. Impact: Users may be unable to authenticate or may face delays during login. Current status: The issue is linked to Cloudflare access disruptions. The TechPass team is monitoring and awaiting resolution. For assistance: please create an incident support request. Updated at 9:12 PM |
| Date | 5 Nov 2025 |
|---|---|
| Issue summary | TechPass has identified a malfunction with the “Last sign-in” attribute in the ‘getuser’ function. Impact Tenant admins or systems utilising this attribute in automations may experience incorrect or missing data for last sign-in values. Action required If you are using this attribute in your automations, please verify whether your integrations are affected. Should you encounter any related issues, create a incident support request. |
| Date | 13 Jun 2025 |
|---|---|
| Issue summary | TechPass has detected issues with vendor users setting up their MFA, on 13 Jun 2025, 14:16 SGT. Impact New vendor users may face issues setting up their MFA. We are working on a workaround while we resolve the issue with Microsoft. Updated on: 13 Jun 2025, 16:15 SGT For new vendors users onboarding to TechPass and face issues with setting up their MFA, please reload the page which you are trying to login to. You will be prompted to change password and you should be able to login after the change of password. Updated on: 13 Jun 2025, 20:03 SGT Microsoft has announced that the issue is resolved. What should I do if I continue to face this issue? Create an incident support request. |
| Date | 4 June 2025 |
|---|---|
| Issue summary | The Intune issue affecting new user onboarding to SEED has been resolved as of 6:57 PM SGT. Impact: New users onboarding to SEED via TechPass may have experienced access issues earlier today. The issue has been fixed, and onboarding is now functioning normally. For more assistance: Create an incident support request. |
| Date | 22 January 2025 |
|---|---|
| Incident summary | At 11:58 AM (SGT) today, TechPass users reported being unable to log in to the TechPass portal. Impact - Users were unable to access the TechPass portal during the incident. - Access to downstream services was unaffected. Resolution - The issue has been resolved, and users can now log in successfully. Posted on: 22 January 2025, 12:30 SGT |
| Date | 18 December 2024 |
|---|---|
| Issue summary | TechPass has detected an intermittent issue affecting some users’ ability to access Microsoft Sentinel on the Azure portal. Impact Users may experience difficulties accessing Microsoft Sentinel. However, sign-ins to downstream applications remain unaffected. Posted on: 18 December 2024, 11:27 SGT |
| Date | 03 December 2024 |
|---|---|
| Issue summary | TechPass has detected an issue where new users are unable to sign up on the TechPass portal when using certain GSIB machines. This issue occurs specifically on the sign-up page where the CAPTCHA fails to load. The team is currently investigating the matter. Impact Users attempting to access the sign-up page from GSIB machines may be unable to complete the sign-up process. Workaround Users encountering this issue are advised to log a ticket with us at https://go.gov.sg/seed-techpass-support. The team will assist in inviting the users. Posted on: 03 December 2024, 16:00 SGT |
| Date | 26 November 2024 |
|---|---|
| Issue summary | Resolved The issue causing delays in the delivery of emails sent from TechPass has been resolved. We will continue to monitor the situation to ensure no further disruptions. Updated on: 27 November 2024, 09:00 SGT Investigating TechPass identified issues causing delays in the delivery of emails and began investigating the matter. Impact Users experienced delays in receiving emails via TechPass. Issue start time: 26 November 2024, 12:00 SGT Workaround No workaround was necessary as the issue has been resolved. Posted on: 26 November 2024, 12:12 SGT |
| Date | 31 July 2024 |
|---|---|
| Issue summary | Resolved The issue has been resolved. We will continue to monitor the situation for any relapse. Updated on: 31 July 2024, 08:43 SGT There is an ongoing issue with a subset of Microsoft services. Both TechPass and SEED teams are aware of the issue and are actively monitoring the situation. For more updates, refer to Microsoft Azure Status. Impact: Users may experience disruptions with some Microsoft services. Workaround: There is currently no workaround available. Please refer to the provided link for the latest updates. What should I do if I am still having an issue? Create an incident support request. |
| Date | 15 July 2024 |
|---|---|
| Issue summary | Resolved The issue has been resolved. We will continue to monitor the situation for any relapse. Updated on: 15 July 2024, 17:33 SGT Issue TechPass has an ongoing issue where some users are unable to log in using their TechPass Account. The team is aware of the issue and is actively working towards resolving it. We will keep you posted with any updates as they become available. Posted on: 15 July 2024, 11:50 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 10 July 2024 |
|---|---|
| Issue summary | Resolved The issue has been resolved and verified. Going forward, profiles will be created with the required attributes. Updated on: 10 July 2024, 16:40 SGT We detected some issues with our account creation service. The team investigated and assessed the impact. We will update everyone as soon as we have more information and notify you of any impacts. Workaround 50 users affected received an email and were able to access TechPass. With this workaround, users received the invitation emails, but there may have been a delay in delivery. Posted on: 02 July 2024, 16:00 SGT |
| Date | 02 July 2024 |
|---|---|
| Issue summary | Resolved The issue has been resolved. We will continue to monitor the situation for any relapse. Updated on: 02 July 2024, 18:00 SGT Investigating We detected some issues with our account creation service and began investigating the impact. Impact Users were temporarily unable to create new accounts. Issue start time: 02 July 2024, 14:00 SGT Workaround No workaround was necessary as the issue has been resolved. Posted on: 02 July 2024, 16:00 SGT |
| Date | 01 March 2023 |
|---|---|
| Issue summary | Resolved The issue has been resolved. We will continue to monitor the situation for any relapse. Updated on: 01 March 2023, 19:00 SGT Investigating We are investigating an intermittent issue with TechPass logins. Impact You may be unable to log in to applications and services that require TechPass. Issue start time: 01 March 14:30 SGT Workaround You may try clearing your internet browser cache or logging in using an incognito browser. Further details will be provided as more information becomes available. Posted on: 01 March 2023, 16:10 SGT |
| Date | 08 February 2023 |
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| Issue summary | There was an issue with Azure cloud service in Southeast Asia. The issue started around 04:19 SGT on 8 February 2023. Impact: Users may have experienced intermittent issues with the following: - Accessing SGTS services using TechPass - Provisioning of TechPass account for users who self sign-up - Onboarding device to SEED. For more information, see Azure status. Posted on: 08 February 2023, 12:50 SGT Updates: Resolved: According to Azure, the issue has been resolved at 12:30 SGT on 9 February 2023. For preliminary root cause and other related details, see Azure status. Posted on: 10 February 2023, 14:30 SGT |
