TechPass onboarding and signing in FAQs

No. As LiteMail accounts can’t receive emails outside your agency, you will not receive emails from TechPass. So upgrade to a standard mailbox before signing up for TechPass. Format of a standard, organisational email address of a public officer is your_name@agency.gov.sg.

If you are using a SE GSIB device:

1. Create a service request to get your TechPass account.

2. In Ticket Request Type, select Service Request and choose Create TechPass account for Secured Email GSIB users.

3. When prompted to confirm, if you are a Secured Email (SE) GSIB user, select Yes.

It takes 3 business days for us to provision a TechPass account for a SE GSIB user. For more information about SE-GSIB device, see Glossary.

If you are using a SE GSIB device, you need to use your PS-Card to authenticate. If you are using a non-SE GSIB device, every time you log in to your device, you need to enter your BitLocker PIN.

If you experience an infinite sign-in loop while signing in to the TechPass Portal, please clear your cache.