Reset MFA (TechPass account)

For TechPass accounts with a techpass.gov.sg domain, you need to reset your TechPass MFA if you have:

• Changed or lost your mobile phone.
• Deleted the Authenticator app from your mobile phone or unable to access the app on your phone.

Prerequisites

• You must have your previous mobile phone to authenticate your TechPass login.

If you have lost or formatted your previous mobile phone or are unable to authenticate using it, contact the TechPass support team.

To setup Microsoft Authenticator on your new phone

1. Install Microsoft Authenticator on your new phone.
2. Follow the steps in Set up Passwordless Sign-In starting from Step 1 to add your new phone and enable passwordless sign-in.
3. After you have verified that you can use passwordless sign-in on your new phone, you can remove the Microsoft Authenticator linked to your old phone by following the steps in Delete an unused sign-in method.