Reset your TechPass password

This document provides instructions for resetting your TechPass password if your TechPass Login ID’s domain is techpass.gov.sg.

This article is not applicable for users whose TechPass login ID is the same as their organisational email address.

You need to reset your TechPass password:

• If your TechPass account is locked due to multiple unsuccessful login attempts.

• If there is a need to comply with the Azure Password Policy by resetting the TechPass account password.

To reset your TechPass password

• Go to reset password and follow the on-screen instructions.

  

  If you are unable to unlock your account by resetting password, create a TechPass support request.

If you are using a China mobile number

Due to SMS Sender ID restrictions in China, users with China mobile numbers may not receive one-time passwords (OTPs) sent from the gov.sg sender. This may prevent you from resetting your password through the usual method.

If you are unable to receive the OTP, follow the steps below for a manual password reset:

1. Create a TechPass support request.
2. The support team will reset your password.
3. You will receive a password-protected ZIP file containing your new password via email.
4. A separate email will be sent to you with the password to unlock the ZIP file.

Ensure that your TechPass username and registered email address are correct when submitting the request.