Responsibility matrix for StackOps Dynatrace
Here are the responsibilities of the following parties:
- Customer
- StackOps team
- Dynatrace team
RACI legend:
R = Responsible (executes)
A = Accountable (ultimate owner; answerable)
C = Consulted (provides input)
I = Informed (kept aware)
N.A = Not applicable
| Focus | Governance area | Customer | StackOps team | Dynatrace team |
|---|---|---|---|---|
| Service Ownership & Monitoring Strategy | End-to-end service accountability across application, infrastructure, and network layers | A 1. Each agency is fully responsible and accountable for all applications, services, infrastructure, and network devices they onboard. 2. Every application must have a designated agency owner accountable for its health, performance, and business outcomes. 3. Infrastructure ownership and operational responsibility remain with the agency, not the tooling platform. 4. Network accountability cannot be delegated to observability platforms or external vendors and must be managed by the agency. |
C | C |
| Define monitoring boundary (in-scope / out-of-scope systems) | A / R Monitoring boundaries must be explicitly defined by the agency. Implicit or assumed scope is not acceptable. |
C | C | |
| Provide use cases & problem statements (Specific scenarios/problems) | A / R Use cases are a mandatory agency input and cannot be inferred from tooling. |
I | C | |
| Define monitoring objectives & success criteria (Desired outcomes) | A / R Objectives must reflect agency business and operational outcomes; cannot be vendor-led. |
C | C | |
| Platform Enablement & Onboarding | System Onboarding for Monitoring | A / R | C / R | R |
| Govtech Central-Managed Common ActiveGate (AG) | I | A / R | C | |
| Agency Managed ActiveGate (AG) | A / R | I | C | |
| Observability Configuration & Standards | Dashboard Development | A / R Dashboards must be tied to decision-making and operational actions. |
N.A | C / R |
| Define and implement the alerting strategy, configuration, and ongoing tuning | I | A / R | C / R | |
| Monitoring Operations (Day-to-day) | Day-to-day monitoring & interpretation | R | N.A | I / C |
| Incident Response & Recovery | (For GovTech Central Managed plans) Operational response & incident action |
I | A / R | C / R |
| (For Agency Self-Managed plans) Operational response & incident action |
A / R Insights must result in agency action; tooling does not replace operations. |
N.A | C | |
| Root Cause Ownership & Problem Management | (For GovTech Central Managed plans) Root Cause Ownership |
I | A / R | C / R |
| (For Agency Self-Managed plans) Root Cause Ownership |
A Root cause ownership resides with the agency, regardless of tooling or vendors involved. |
N.A | C | |
| Service Optimization & Continuous Improvement | Continuous review & improvement of Application | A / R Monitoring must be periodically reviewed and adjusted by the agency. |
N.A | C / R |
| Observability Governance & Enablement | Dynatrace capability governance | I | A / R | C / R |
| Dynatrace enablement session | I | I | A / R |
