TechPass FAQs

This section serves as a support and troubleshooting guide for any issues you might encounter.

TechPass account for SE-GSIB device users

SE-GSIB device users can create a service request to get their TechPass account and it takes 3 business days for us to provision the TechPass Account.

Please select Service Request for ticket request type and Create TechPass account for Secure Email GSIB users when submitting the ticket.

Account management

For account-related issues such as password or MFA issues, refer to Account Management FAQ before raising a service request.

Signing in issues

For issues related to signing into SG TechStack applications using your TechPass account, refer to Problems with Onboarding and Signing In.

Need more help?

Submit a service request. We will get back to you within three business days.