Tenants

Overview

A Tenant in GovRewards is a secure, isolated workspace that groups campaigns, users, and settings for a single organisation. This multi-tenant architecture ensures complete data separation between organisations, providing:

• Data isolation: Your organisation’s campaigns and participant data remain completely separate from other organisations
• User management: Control who can access and manage your tenant’s resources

Each tenant operates independently, ensuring security and privacy while allowing multiple organisations to use the same GovRewards platform.

Creating a Tenant

Managing Tenant Admins

Tenant Admins are trusted users who help manage your organisation’s GovRewards tenant.

Note: Tenant Admins have significant permissions. Only grant admin access to trusted team members who need these capabilities.

Add a Tenant Admin

1. From your tenant page, click Manage Tenant Admins.
2. Click Add Tenant Admin.
3. Enter the user’s email address.
4. Click Add Tenant Admin. The user now has admin access to the tenant.

Remove a Tenant Admin

1. From your tenant page, click Manage Tenant Admins.
2. Search for a user by email.
3. Click the Dustbin icon under the Action column.
4. Click Yes, Remove. The user will no longer have admin access to the tenant.

Note: If you are the Tenant Owner and want to be removed as an admin:
1. You must first transfer ownership to another trusted admin.
2. Once ownership is transferred, the new owner can then remove you as a regular Tenant Admin using the steps above.

Transfer Tenant Ownership

The Tenant Owner has full administrative privileges over a tenant.

When to Transfer Ownership

• You are leaving your role and want to pass responsibility to another team member.

How to Transfer Ownership

1. From your tenant page, click Manage Tenant Admins.
2. Search for a user by email.
3. Click the ⫶ icon under the Action column, then select Transfer Ownership.
4. Click Yes, Confirm. The user will be the new owner of the tenant.

Important
- Only the current owner can perform a transfer.
- If the owner has already left and cannot transfer ownership, submit a support request to GovRewards to update ownership.